Refund policy

🔁 RETURN & REFUND POLICY – AYOVYA

Ayovya | Operated by: Juju Place Registered Business: Juju Place, India

Last Updated: March 2026

OUR RETURN POLICY We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • Item must be in the same condition as received
  • Unused, unworn, and with original tags
  • In original packaging
  • Must include proof of purchase

Note: Providing an unboxing video is highly recommended to help us resolve return or damage-related issues faster.

HOW TO START A RETURN To initiate a return, contact us:

Email: support@ayovya.com Phone/WhatsApp: +91 9201844711 Support Hours: Monday to Saturday, 10 AM to 6 PM

Once your return request is reviewed and approved, we will provide instructions on how and where to send your package.

Important: Items sent back without prior approval will not be accepted.

RETURN SHIPPING A return shipping fee may apply depending on the case. Exact details will be shared during the return approval process.

DAMAGES AND ISSUES Please inspect your order upon delivery.

Contact us within 48 hours if:

  • The item is damaged or defective
  • You received the wrong product

Providing images or an unboxing video will help us resolve your issue quickly.

NON-RETURNABLE ITEMS The following items are not eligible for return:

  • Perishable goods (food, flowers, plants)
  • Personal care and hygiene products
  • Custom or personalized items
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you are unsure, please contact us before placing your order.

EXCHANGES Exchanges are available only in cases of:

  • Damaged products
  • Defective items
  • Incorrect items received

To request an exchange, contact us with your order details. Exchange is subject to product availability.

REFUNDS Once we receive and inspect your returned item:

  • You will be notified about the approval status
  • If approved, the refund will be processed to your original payment method (UPI, card, net banking, etc.)

Timeline: Refunds are processed within 8–15 business days. Additional time may be required depending on your bank or payment provider.

If your refund is delayed beyond 15 business days, contact us at support@ayovya.com.

QUESTIONS? For any return or refund-related queries:

Email: support@ayovya.com Phone/WhatsApp: +91 9201844711 Support Hours: Monday to Saturday, 10 AM to 6 PM

This store is owned and operated by Juju Place. Brand name: Ayovya Contact: support@ayovya.com | +91 9201844711

We're here to ensure your shopping experience with Ayovya is smooth and reliable.